Returns and Exchanges
HOW LONG DO YOU HAVE TO MAKE A RETURN/EXCHANGE?
The return period is 14 days from the date your order was placed. This means that you must request a return within 14 days.
HOW MUST THE PRODUCTS BE IN CONDITION TO MAKE A RETURN?
The product and any free gifts received (if applicable) must be in the original condition in which they were received. This means they must be unused, with the corresponding label attached, and with the product’s packaging and protection provided.
If you do not receive ALL the products in the same condition as when they were sent, we reserve the right to reject the return.
DO I HAVE TO PAY ANYTHING FOR MY RETURN?
Returns include return shipping and have the following costs:
Return shipping costs to Spain (excluding islands) are €7.10.
Return shipping costs to Continental Portugal are €6.95.
Return shipping costs to Belgium are €25.00.
Return shipping costs to France are €26.00.
Return shipping costs to Belgium are €25.00.
Return shipping costs to Austria are €28.00.
Return shipping costs to Bulgaria are €41.35.
Return shipping costs to Slovenia are €27.00.
Return shipping costs to Estonia are €32.65.
Return shipping costs to Finland are €44.25.
Return shipping costs to Greece are €49.00.
Return shipping costs to the Netherlands are €27.50.
The return fee for Ireland is €36.00.
The return fee for Latvia is €32.00.
The return fee for Lithuania is €27.50.
The return fee for Luxembourg is €24.50.
The return fee for Poland is €25.00.
The return fee for the Czech Republic is €24.50.
The return fee for Sweden is €33.25.
The return fee for Slovakia is €28.00.
The return fee for Portugal is €6.95.
The return fee for Romania is €42.15.
The return fee for Andorra is €49.00.
The return fee for Germany is €25.00.
The return fee for the Balearic Islands is €18.00.
Return shipping costs for Italy are €31.00.
Return shipping costs for Switzerland are €65.05 + customs fees.
Return shipping costs for the United Kingdom (UK) are €69.00.
Return shipping costs for the Netherlands are €35.00.
Return shipping costs for Denmark are €28.00.
For islands and other countries not listed, the shipping cost shown in the order will be charged.
ARE SHIPPING COSTS REFUNDABLE?
If you have paid shipping costs, they are not refundable. The refund amount is based on the cost of the product.
If you have enjoyed free shipping, no refund will be given.
WHAT SHOULD I DO IF I WANT TO MAKE A RETURN?
Contact us by email at info@orgonitasonline.net or by phone, WhatsApp, or Telegram at +34 652246619.
WHAT IS THE RETURN PROCEDURE?
Once the return request is submitted, you will receive an email informing you of the entire return process. The customer must then reply accepting the terms and conditions. After accepting the terms, the collection process will be automatically processed.
Once the return is received and the correct and original condition of the products is verified, the refund will be processed using the same payment method used, reducing the return shipping costs from the cost of the product.
CAN A RETURN BE MADE WITH PRIVATE SHIPPING?
No, we never recommend returning a return using your own shipping methods. Therefore, we advise that we will process the collection process, ensuring it is quick and effective. If you proceed in this manner due to our refusal, we will not be responsible for the return.
HOW LONG DOES IT TAKE FOR THE RETURN TO ARRIVE?
We will process the collection immediately. If our carrier informs us that it could not be delivered and we do not receive the return, we reserve the right to reject the return.
IS THE RETURN TIME THE SAME AT CHRISTMAS?
Yes. All returns will be processed the same way.
WHAT SHOULD I DO IF THE AMOUNT OF MY RETURN IS INCORRECT?
Contact us by email at info@orgonitasonline.net or by phone, WhatsApp, or Telegram at (+34) 652246619. We will resolve the issue as soon as possible.
WHAT SHOULD I DO IF I WANT TO EXCHANGE A SIZE/PRODUCT?
Contact us by email at info@orgonitasonline.net or by phone, WhatsApp, or Telegram at (+34) 652246619. The costs for exchanging a size/product are as mentioned above. You will only pay for the collection fee, following the same procedure as indicated above.
PARTIAL RETURNS FOR ORDERS WITH FREE SHIPPING
In cases where a partial return is issued for an order that has received free shipping, the shipping costs for the remaining order may be charged in addition to the return shipping costs.
Example: For an order with €65.90 shipping and free shipping, a product valued at €25.95 is returned, leaving a final purchase value of €39.95. The shipping cost for an order valued at €39.95 may be charged less the return shipping costs.
*We reserve the right to reject returns reported or sent outside the specified timeframe, or items that are not in the same condition as when received.